Your first order, step by step

Choose what you need

Every compound in the catalogue links to its entry in the compound library, so you can read the published evidence before you buy. Lyophilised vials are supplied without diluent — add bacteriostatic water if you need it, or choose a stack, which includes the diluent and prices below its parts.

Multibuy pricing applies by itself: three or four vials take 8% off the whole basket, rising in bands to 22% at twenty vials or more. There is no code to enter and the waters do not count toward the bands. If it is your first order, the code WELCOME10 takes a further 10% — it is the only code we publish.

Check out

Checkout is short and works as a guest — no account needed. A discount code can be added inside the “Your order” box. Delivery is free and tracked to the UK and Ireland on every order, whatever the size; the rest of Europe is a flat £4.99.

Pay from your own banking app

The default payment method is Pay by bank (instant): you choose your bank, your own banking app opens, and you approve the payment there. No card details are typed anywhere, and the money goes directly to our registered company account — NovoVita Health Ltd. It is the same FCA-regulated Open Banking system used by nineteen million people in the UK. If you would rather make the transfer yourself, choose manual bank transfer and use the account details shown at checkout. The full explanation — how it works, who regulates it, and what protections apply — is here: Paying by bank, explained.

What happens next

A Pay by bank payment confirms in seconds and your order moves straight to Processing — that means paid and queued for dispatch. Manual transfers move to Processing as soon as the payment lands with us. Orders paid by 2pm Monday to Friday are dispatched the same day.

Tracking and updates

When your parcel is despatched you get an email with the Royal Mail tracking number. If you prefer, the thank-you page offers order updates on Telegram through our bot, @NovoVitaBot — the dispatch message arrives there with a track button. If you need a person, our official channels are listed on the contact page, and a person answers.

What arrives

A plain, securely packed parcel with sealed outer packaging — nothing on the outside says what is inside. Our stock is held at 4–8°C at all times and picked and packed on the day of despatch; the full account is here: How our stock is held. Sealed vials can be returned within 14 days under the Consumer Contracts Regulations — the details are on the Delivery & Returns page.

Everything we sell is for research use only — nothing we supply is authorised for human or veterinary use, and nothing on this page is an exception to that. If you have a question this page does not answer, the FAQ probably does; if not, message us before you order.