Terms & Conditions

Who you are dealing with

NovoVita Health Ltd, a company registered in England and Wales — company number 17414187. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.
Email support@novovita.health · WhatsApp 0044 73 8615 3082.

“We”, “us” and “our” mean NovoVita. “You” means the person placing the order.

Research use only — the term that matters most

Every product we supply is sold strictly for laboratory research, analytical testing, scientific study or educational purposes.

Specifically, and without qualification:

• None of our products is a medicine.
• None holds a marketing authorisation from the MHRA or any other regulator for human or veterinary use.
• None is supplied for consumption, ingestion, injection, inhalation, topical application or administration of any kind to humans or animals.
• We make no claim, and nothing on this site should be read as a claim, that any product diagnoses, treats, cures, prevents or affects any condition.
• We do not provide protocols, dosing guidance, or advice on use in living subjects, and we will not do so if asked.

Some of what we supply is chemically identical to a substance authorised as a medicine elsewhere. That does not make our product a medicine, and it does not make it lawful to use it as one. By ordering, you confirm you understand the difference.

Who may buy

You may place an order only if all of the following are true:

• You are 18 years of age or older.
• You are purchasing on behalf of a laboratory, institution, business or bona fide research activity.
• You are competent to handle research chemicals safely and have appropriate facilities to do so.
• You will not administer the material to any human or animal, or supply it onward to anyone who intends to.

We may refuse or cancel any order, before or after payment, where we have reasonable grounds to believe these conditions are not met. If we cancel on this basis, you get a full refund.

Controlled and restricted substances

Certain items in our catalogue are controlled drugs or otherwise restricted under UK law. Where that applies, it is stated clearly on the product page.

You are responsible for ensuring you may lawfully possess a controlled substance for your intended research purpose, including holding any licence or exemption that applies. Importing a controlled drug by post without the required authority can be a criminal offence. We do not export controlled drugs. Where we ship to Ireland or Europe, you remain responsible for ensuring you may lawfully receive the compound in your jurisdiction.

How an order becomes a contract

Placing an order is an offer to buy. Our order confirmation email acknowledges receipt but does not form a contract. A contract exists only when we dispatch the goods, and only for the items actually dispatched.

If a product is listed at an obviously incorrect price, or is out of stock after you order, we will contact you and either honour the order, offer an alternative, or cancel and refund. We will not silently substitute a different product.

Prices and payment

• Prices are in pounds sterling and include VAT where applicable.
• Delivery is charged separately and is shown before you commit to the order. See Delivery & Returns.
• Payment is taken at checkout via Stripe. We never see or store your card details.
• Discount codes, multibuy tiers and bundles are applied automatically, and are the same whether you order here or through our team, so the two channels always quote the same figure.

Delivery

We ship to the United Kingdom, the Republic of Ireland and most of Europe. Orders placed before 2pm on a business day are dispatched the same day; orders after that go out the next business day. Everything is sent tracked. Risk in the goods passes to you when you take physical possession of them, not on dispatch — if a parcel is lost or damaged in transit, that is ours to resolve. Full detail is on the Delivery & Returns page.

Returns

We do not operate a discretionary change-of-mind exchange: research material cannot be restocked or resold once it has left us, and anything returned is destroyed. This does not affect your statutory rights. If you are a consumer, you may cancel a sealed, unopened vial within 14 days of delivery and return it within a further 14 days; the right does not apply once a vial has been unsealed, under the health-protection and hygiene exemption in regulation 28(3) of the Consumer Contracts Regulations 2013. Full detail and a cancellation form are on our Delivery & Returns page. Once a vial has left our facility we cannot verify the conditions it has been kept in, and material of unverifiable provenance will not be put into another researcher’s work. Anything returned to us is destroyed; it is never restocked and never resold. Because it cannot be resold, it cannot be credited.

Business purchases. Where you buy on behalf of a laboratory, institution, company or other business — this is a business-to-business supply and the consumer cancellation right below does not apply to it. Whether you are a consumer is a question of fact decided by law, not by this clause or by anything you confirm at checkout: if you buy for purposes wholly or mainly outside a business, you are a consumer and the paragraph below applies to you.

Consumers. If you are legally a consumer, regulation 28(3) of the Consumer Contracts Regulations 2013 removes the right to cancel for sealed goods that are unsuitable for return on health-protection or hygiene grounds once unsealed. Every vial we supply is sealed, and any vial that has been unsealed falls within that exemption. For a vial that remains sealed and unopened, a consumer keeps the 14-day right to cancel; contact us within 14 days of delivery and we will explain how to return it. Return postage is at your cost and the seal must be intact.

Faults are different, and are always ours to fix. If goods arrive damaged, faulty, not as described or simply not what you ordered, we will replace or refund them and we pay the postage. Your rights under the Consumer Rights Act 2015 apply in full, including the 30-day right to reject, and nothing in these terms limits them. The Delivery & Returns page sets this out in detail.

If you are unsure what you need, message us before ordering rather than after. We would rather spend five minutes on it than have you holding a vial you cannot use.

What you must not do

• Use, or allow anyone else to use, our products in or on humans or animals.
• Resell or distribute our products as though they were medicines, supplements or fit for human use.
• Repackage or relabel our products in a way that removes or contradicts the research-use-only labelling.
• Represent, publicly or privately, that NovoVita endorses any use in humans or animals.
• Use this site unlawfully, attempt to interfere with it, or attempt to gain unauthorised access to any part of it.

Breach of this section entitles us to cancel outstanding orders and refuse future ones.

Our responsibility to you

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your statutory rights as a consumer.

We are not responsible for loss arising from use of a product otherwise than for laboratory research — in particular, any use in or on a human or animal, which these terms prohibit outright and which no supplier could reasonably foresee or guard against.

Where you buy as a business rather than as a consumer, we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity.

Events outside our control

We are not liable for delay or failure caused by something genuinely outside our control. If it happens we will tell you, and if the delay is substantial you may cancel and receive a full refund for anything not yet dispatched.

Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it. Material changes will be notified to registered customers by email.

Complaints

Please contact us first — most things are settled in a message or two. Email support@novovita.health or message us on WhatsApp.

Governing law

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you keep the benefit of any mandatory consumer protections of your home jurisdiction, and you may bring proceedings in the courts there.

All products are supplied for laboratory research use only. They are not medicines, are not authorised by the MHRA or any other regulator for human or veterinary use, and must not be administered to humans or animals.