Batch notices

There are no active batch notices. This page is updated the same day any notice is issued, and dated notices remain listed here permanently once resolved, so the register is also the history.

Two routes, in parallel. Every affected customer is emailed directly at the address on their order — which is one of the reasons order emails matter — and the notice is published here at the same time. A notice would state the product and batch affected, the dates it was sold, what the issue is, and exactly what we are asking you to do, which will normally be to stop using the material for any work and contact us for replacement or refund. We will never handle a batch issue quietly.

Because accountability is worth more wired in advance than promised after the fact. A supplier that has already built the mechanism for telling you about a problem is structurally different from one that assumes there will never be one. It is the same reasoning behind our published verification methodology and our supplier-verification checklist: the claims on this site are designed to be checkable, and this page is where one particular class of them would be checked. Everything NovoVita supplies is for laboratory research use only and is not for human or veterinary use.